Last updated 28 September 2026.
Oni Craft is a small shop: Erik runs it, and a handful of carefully chosen services help. This page says which personal data we use, why, who else handles it, how long we keep it and what you can ask of us. The short version: we use what we need to deliver your knife, we only measure your visit if you say yes, and we never sell data.
Oni Craft, Pijnackerplein 25, 3035 GD Rotterdam, the Netherlands. Chamber of Commerce (KvK) 73907871. Questions and requests: sales@onicraft.online. Oni Craft is the controller for the data on this page.
We ask for your name, email address, delivery address, postcode, city and country, and optionally a phone number and a note. We also keep what you ordered, the amount and whether the payment went through.
After you order, we send you a few emails about your knife: how to look after it, a question about how it's doing, a knife that goes with it, and after about six months a reminder to sharpen it. We tell you this when you order, and every email lets you stop them with one click. We do this because you're a customer and the emails are about the knives you bought (legitimate interest, article 6(1)(f)).
If a payment isn't completed, we email you once about that order. If you ticked "Send me care tips and new blades", we may send one more reminder the next day.
If you sign up at the bottom of a page, or tick "Send me care tips and new blades" when you order, we also send you care tips and news about new blades, a few times a year (consent, article 6(1)(a)). A sign-up on the website only starts after you confirm it from the email we send you.
After your order, our email has a personal link to review your knife. If you write one, we publish your rating, your text and the name you choose (we suggest your first name and initial) on the page of that knife. We keep it linked to your order number, so we know it comes from a buyer; your order number and email are never shown. Ask us and we take your review down.
We use your email address and message to answer you, and keep the conversation as long as it's useful for follow-up questions, returns or the guarantee.
Oni Craft offers its knives to kitchen shops. For that we use business contact details that shops publish themselves: shop name, general email address, website and city (legitimate interest, article 6(1)(f)). Every email says how to opt out; after that we don't contact the shop again and keep only what we need to respect that. An AI assistant (Anthropic's Claude) helps us write these emails and sort the replies. Answers to questions from shops are checked by Erik before they go out.
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your cookie choice (oni-toestemming) are kept in your own browser. They are
needed for what you ask for, so they need no consent.Measuring with outside services happens only if you allow it in the cookie banner:
_ga and _ga_… (kept up to 2 years) and records which pages and knives you look at, your cart and checkout steps, and purchases with order number and amount. Never your name, email address or address. Google keeps this for 14 months.You can change your choice at any time with Cookie settings at the bottom of every page. Withdrawing consent doesn't affect what was measured before.
We never sell data. These services handle it on our behalf, only for the purposes above:
Some of these companies are based in, or process data in, the United States. For those transfers we rely on the safeguards they provide, such as the EU–US Data Privacy Framework or the European Commission's standard contractual clauses.
| Orders and invoices | 7 years (tax law) |
|---|---|
| Emails with customers and shops | As long as useful for follow-up |
| Email list | Until you unsubscribe or ask us to delete it |
| Opt-outs from shops | As long as needed to respect them |
| Server log | 7 days |
| Your cookie choice and cart | In your browser, until you clear it |
You can ask us to show you the data we have about you (access), to correct or delete it, to limit what we do with it, or to give it to you in a form you can take elsewhere. You can object to use based on our legitimate interest, and withdraw consent at any time. Email sales@onicraft.online; we answer within a month. Some data we must keep by law, such as invoices; we'll tell you if that applies.
Not happy with how we handle your data? Tell us first, so we can fix it. You can also complain to the Dutch data protection authority, the Autoriteit Persoonsgegevens.
When we change how we use data, we update this page and the date at the top.
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